PRIVACY POLICY
Information We Collect
Information You Provide Directly
When you contact us, request a consultation, or submit a form on our website, we may collect:
- Full name
- Email address
- Phone number (including mobile number)
- General health inquiries or questions submitted through forms or chat
- Appointment preferences
Information Collected Automatically
When you visit our website, we and our third-party service providers may automatically collect:
- IP address and approximate geographic location
- Browser type and operating system
- Pages visited, time spent on pages, and referring URLs
- Device identifiers
Information Collected Through Third-Party Tools
- Google Analytics — collects anonymized website usage data to help us understand how visitors interact with our site
- Meta Pixel (Facebook/Instagram) — tracks website visits and interactions to enable targeted advertising on Meta platforms
- GoHighLevel (GHL) Chat Widget — facilitates customer support communications and may collect name, email, phone number, and message content submitted through the chat interface
Health Information
How We Use Your Information
We use the information we collect to:
- Respond to your inquiries and schedule consultations
- Communicate with you about your care, appointments, and services
- Send SMS messages related to appointment reminders, follow-ups, and service updates (see Section 4)
- Send promotional and informational emails about our services (you may opt out at any time)
- Improve our website and marketing efforts using analytics data
- Comply with applicable laws and regulations
- Protect the security and integrity of our services
How We Share Your Information
We do not sell your personal information. We do not share your information with third parties for their own marketing purposes. We may share your information in the following limited circumstances:
- Service providers — third-party vendors who help us operate our website, practice management system, and communications (including GoHighLevel, Google, and Meta), subject to confidentiality obligations
- Legal requirements — when required by law, court order, or governmental authority
- Business transfers — in connection with a merger, acquisition, or sale of all or a portion of our assets
- With your consent — in any other circumstances where you have given explicit consent
SMS Communications
Important: By providing your mobile phone number and consenting to receive text messages from Ascent TRT & Weight Loss, you agree to receive SMS messages as described below.
Next Phase Medical PLLC d/b/a Ascent TRT & Weight Loss may send SMS messages to mobile numbers you provide for the following purposes:
- Appointment reminders and scheduling confirmations
- Follow-up communications related to your care or inquiry
- Responses to support requests submitted through our website or chat widget
- Service updates and informational messages
Message frequency varies based on your interactions with us. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. For help, reply HELP. Opting out of SMS will not affect your ability to receive care from our practice.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We do not share your mobile phone number with third parties for their own marketing purposes.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience and collect analytics data. Cookies are small text files stored on your device. We use:
- Essential cookies — necessary for the website to function properly
- Analytics cookies — including Google Analytics, to understand how visitors use our site
- Advertising cookies — including the Meta Pixel, to measure ad effectiveness and enable targeted advertising
You may disable cookies through your browser settings. Disabling cookies may affect certain website functionality. You may also opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout and Meta’s ad tracking at your Facebook ad preferences.
Data Retention
Security
Children’s Privacy
Your Rights and Choices
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information, subject to legal retention requirements
- Opt out of promotional emails by clicking the unsubscribe link in any email
- Opt out of SMS messages by replying STOP
To exercise any of these rights, please contact us at the information below.
Third-Party Links
Changes to This Policy
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Next Phase Medical PLLC d/b/a Ascent TRT & Weight Loss
112 SW Thomas ST., STE 104, Burleson, TX 76028
Email: info@ascenttrt.com
Phone: (817) 580-4763
Website: ascenttrt.com